Turning Generic
Feedback into Actionable Insights
Turning Generic
Feedback into Actionable Insights
Turning Generic
Feedback into Actionable Insights
Edtech
Edtech
Overview
Overview
Tutor managers oversee tutors' activities, performance, and student ratings. The project aims to enhance transparency and teaching quality by implementing an internal feedback system where tutors review each other's sessions.
Tutor managers oversee tutors' activities, performance, and student ratings. The project aims to enhance transparency and teaching quality by implementing an internal feedback system where tutors review each other's sessions.
Tutor managers oversee tutors' activities, performance, and student ratings. The project aims to enhance transparency and teaching quality by implementing an internal feedback system where tutors review each other's sessions.
Industry
Industry
Edtech
Edtech
Client
Client
Byjus
Byjus
Platform
Platform
Web
Web
Problem
Problem
Unstructured and Generic Feedback Process
Unstructured and Generic Feedback Process
Session reviewers had to watch recorded tutoring sessions and then submit their feedback through a long Google Form. This process was not very smooth for reviewers and often felt tedious. Because the feedback was given separately from the video, it usually ended up being generic and not connected to specific moments in the session. As a result, tutors found it difficult to understand what exactly they needed to improve.
Session reviewers had to watch recorded tutoring sessions and then submit their feedback through a long Google Form. This process was not very smooth for reviewers and often felt tedious. Because the feedback was given separately from the video, it usually ended up being generic and not connected to specific moments in the session. As a result, tutors found it difficult to understand what exactly they needed to improve.
Session reviewers had to watch recorded tutoring sessions and then submit their feedback through a long Google Form. This process was not very smooth for reviewers and often felt tedious. Because the feedback was given separately from the video, it usually ended up being generic and not connected to specific moments in the session. As a result, tutors found it difficult to understand what exactly they needed to improve.
What did we find out?
What did we find out?
Through conversations with reviewers and tutors, several issues became clear:
Through conversations with reviewers and tutors, several issues became clear:
Through conversations with reviewers and tutors, several issues became clear:
Tutors rarely looked at the feedback because it was vague and not actionable.
Tutors rarely looked at the feedback because it was vague and not actionable.
Reviewers watched the session separately and later filled the Google Form, which resulted in feedback that lacked context.
Reviewers watched the session separately and later filled the Google Form, which resulted in feedback that lacked context.
The form was long and not user-friendly, making the review process tedious.
The form was long and not user-friendly, making the review process tedious.
Reviewers sometimes completed reviews in multiple sittings, but their progress was not saved.
Reviewers sometimes completed reviews in multiple sittings, but their progress was not saved.
Reviewers sometimes completed reviews in multiple sittings, but their progress was not saved.
Feedback did not highlight specific teaching moments where improvement was needed.
Feedback did not highlight specific teaching moments where improvement was needed.
The form was long and not user-friendly, making the review process tedious.
Feedback did not highlight specific teaching moments where improvement was needed.
These insights showed that the problem was not just about collecting feedback, but about making feedback meaningful and contextual.
These insights showed that the problem was not just about collecting feedback, but about making feedback meaningful and contextual.
These insights showed that the problem was not just about collecting feedback, but about making feedback meaningful and contextual.
What did we do about it
What did we do about it
Structured Feedback Categories
Structured Feedback Categories
Feedback questions were organised into clear sections, helping reviewers provide more structured and meaningful input.
Feedback questions were organised into clear sections, helping reviewers provide more structured and meaningful input.
Time-Stamped Feedback
Time-Stamped Feedback
Reviewers can attach feedback to specific moments in the session video, allowing tutors to see exactly where the feedback applies.
Reviewers can attach feedback to specific moments in the session video, allowing tutors to see exactly where the feedback applies.
Feedback While Watching
Feedback While Watching
Instead of filling a form later, reviewers can pause the video and add feedback instantly while watching the session.
Instead of filling a form later, reviewers can pause the video and add feedback instantly while watching the session.
Auto-Saved Progress
Auto-Saved Progress
All feedback is automatically saved, allowing reviewers to pause and resume their review anytime.
All feedback is automatically saved, allowing reviewers to pause and resume their review anytime.
Contextual Feedback for Tutors
Contextual Feedback for Tutors
Tutors can watch their session recording with feedback appearing at the exact timestamps, making it easier to understand and learn from the feedback.
Tutors can watch their session recording with feedback appearing at the exact timestamps, making it easier to understand and learn from the feedback.
DESIGN HIGHLIGHTS
DESIGN HIGHLIGHTS
Time-stamping
Time-stamping
The reviewer enters directly from their dashboard, and the video can be resumed with all feedback automatically saved.
The reviewer enters directly from their dashboard, and the video can be resumed with all feedback automatically saved.
The reviewer enters directly from their dashboard, and the video can be resumed with all feedback automatically saved.
Feedback is grouped into five categories with green indicators showing completion. Each item is rated on a three-point scale—Very Poor, Can Improve, Good—using clear color distinctions.
Feedback is grouped into five categories with green indicators showing completion. Each item is rated on a three-point scale—Very Poor, Can Improve, Good—using clear color distinctions.
The scale includes tooltips for guidance, and each feedback entry is timestamped. Reviewers can add multiple inputs during the session, making feedback quick and allowing comments whenever needed.
Tutor List Page
Overall and personal feedback can be provided at the end, along with access to the tutor’s personal and employment details.
Tutor’s class history lets managers view attendance records along with feedback from students, reviewers, and others.
Manager can look into what feedback they received from reviewers on their sessions
The scale includes tooltips for guidance, and each feedback entry is timestamped. Reviewers can add multiple inputs during the session, making feedback quick and allowing comments whenever needed.
Feedback is grouped into five categories with green indicators showing completion. Each item is rated on a three-point scale—Very Poor, Can Improve, Good—using clear color distinctions.
The scale includes tooltips for guidance, and each feedback entry is timestamped. Reviewers can add multiple inputs during the session, making feedback quick and allowing comments whenever needed.
Tutor List Page
Overall and personal feedback can be provided at the end, along with access to the tutor’s personal and employment details.
Tutor’s class history lets managers view attendance records along with feedback from students, reviewers, and others.
Manager can look into what feedback they received from reviewers on their sessions
Tutor List Page
Overall and personal feedback can be provided at the end, along with access to the tutor’s personal and employment details.
Tutor’s class history lets managers view attendance records along with feedback from students, reviewers, and others.
Manager can look into what feedback they received from reviewers on their sessions
Impact
Impact
The redesigned system transformed feedback from generic comments into
contextual learning insights.
The redesigned system transformed feedback from generic comments into contextual learning insights.
Reviewers can provide feedback more naturally while watching the session.
Reviewers can provide feedback more naturally while watching the session.
Reviewers can provide feedback more naturally while watching the session.
Tutors receive clear, moment-specific feedback instead of vague suggestions.
Tutors receive clear, moment-specific feedback instead of vague suggestions.
Tutors receive clear, moment-specific feedback instead of vague suggestions.
Feedback becomes more actionable and valuable for improving teaching quality.
Feedback becomes more actionable and valuable for improving teaching quality.
Feedback becomes more actionable and valuable for improving teaching quality.